**📘 REFUND POLICY & TERMS
GroceryList Jamaica
Effective Date: January 2025**
At GroceryList, customer satisfaction and transparency are important to us. This Refund Policy explains when refunds may be granted and how final totals are calculated. By using our platform, you agree to these terms.
GroceryList Jamaica facilitates the purchase and delivery of items from partner stores.
We do not control:
Store pricing
Stock levels
Weight-based variations
Product quality
In-store promotions
Refunds are issued only under approved conditions and based strictly on the store receipt, not the estimated prices shown on our website.
Refunds may be granted for the following:
2.1 Undelivered Items
A refund will be issued if an item was not delivered and appears absent on the store receipt.
If an item received does not match the product ordered, you may be eligible for a refund or replacement.
If an item is out of stock and:
No substitution was allowed,
Or the shopper could not substitute based on your instructions,
you will not be charged for that item.
Refund is based only on the store receipt amount.
Orders canceled before a shopper begins purchasing may qualify for a refund.
Once the order is in progress, refunds are limited and subject to investigation.
Refund requests must be submitted within 24 hours of delivery or pickup.
Requests submitted after this window may not be accepted.
Customers must provide:
Order ID
Reason for refund
Photo evidence (if applicable)
Refund requests can be submitted via:
Email: support@grocerylistjamaica.com
App: Help & Support
All website prices are estimates.
Refunds are issued based on the actual store receipt, not website pricing.
Partial refunds apply only to:
Items not purchased
Items not delivered
Incorrect/damaged items
Refunds reflect the receipt price, not the estimated cart price.
If approved, refunds are processed within 7–10 business days, depending on your bank or payment provider.
We encourage customers to contact us before filing a bank dispute.
Payment disputes may take 30–60 days for resolution.
GroceryList will provide documentation, including:
Receipt photo
Delivery photo
Substitution records
Checkout authorization
Stripe manages dispute outcomes for card payments.
Their decisions are final where evidence cannot overturn a dispute.
Refunds will NOT be granted for:
Wrong address, inaccessible locations, or unresponsive customers.
Because pricing on the website is an estimate, refunds will NOT be granted for:
Items costing more or less than estimated
Weight differences
Price variations at the store
No refunds for:
Ordering wrong items
Misreading product details
Forgetting substitution rules
Items delivered and confirmed with:
Photo proof
Receipt
Shopper documentation
are non-refundable unless proven damaged or incorrect.
False or repeated claims may lead to:
Denied refunds
Account suspension
Legal follow-up
To protect our customers and the platform:
Identification may be required for disputed transactions
Order details may be verified
Accounts may undergo additional security checks
Refunds processed through:
Klarna
AfterPay
PayPal
follow the provider’s policies.
Processing delays may occur outside of GroceryList’s control.
Your final total and any refunds issued are based ONLY on:
Actual store prices
Verified item availability
Items physically purchased by the shopper
We upload receipts as proof for all orders.
GroceryList is not responsible for:
Store pricing
Weight discrepancies
Quality issues
Stock limitations
In-store errors
Refunds apply only to the value of the affected item(s), not inconvenience, travel, or external costs.
For assistance:
📧 support@grocerylistjamaica.com
📞 +1 850-308-0942
Thank you for trusting GroceryList Jamaica
